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Survey

The Survey feature in ArtiNex is used to collect feedback and customer satisfaction regarding the services provided by Avid.

After receiving a service or completing the process of handling a request, a survey may be presented to the customer. By answering the survey questions, customers can share their experience and indicate their level of satisfaction.

The collected feedback helps Avid evaluate the quality of its services and customer experience and identify opportunities for improvement.

Rating Dialog

Purpose of the Survey​

The main purpose of the Survey feature is to collect customers' opinions about the quality of services and the service delivery process.

By completing a survey, customers can:

  • Indicate their level of satisfaction with the services they received.
  • Share their experience with the request handling process.
  • Identify strengths or areas that need improvement.
  • Provide comments and suggestions, when available.

When Is a Survey Displayed?​

A survey is generally made available to the customer after a service has been provided or the request handling process has been completed.

The timing and conditions for displaying a survey may vary depending on the type of service, request, or system configuration.

Providing Feedback and Comments​

If the survey includes a comments section, you can describe your experience in more detail.

For example, you can provide feedback about:

  • What was helpful during the service delivery process.
  • Which part of the process could be improved.
  • What suggestions you have for improving the services.
  • Whether you experienced any issues or have additional comments about the request handling process.

Providing clear and relevant comments can help Avid identify areas for improvement.

The Importance of Customer Feedback​

Customer feedback is an important source for evaluating the quality of services.

Survey responses help Avid gain a better understanding of the customer experience and identify both the strengths of its services and areas that may need improvement.

For this reason, customers are encouraged to provide their responses based on their actual experience with the services.

Info

Your feedback helps improve Avid's services.

By completing the survey and sharing your feedback, you help Avid better evaluate and improve the quality of its services and the overall customer experience.